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For the State of Texas:

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE ATWWW.SML.TEXAS.GOV. COMPLAINTS REGARDING THE SERVICING OF YOUR LOAN SHOULD BE SENT TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. A COMPLAINT FORM AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEBSITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE LISTED ABOVE, OR BY EMAIL AT SMLINFO@SML.TEXAS.GOV.

Testimonials

See how well we take care of our family:

FF Tidwell

Cy-Fair, Texas

John with Firefighter Home Loans was awesome. He knew everything about financing and answered all of my questions in a timely manne r. He gav e me his attention day and night. I was astonished at the customer service care him and his team gave us. I would recommend John to anyone for their next home.

FF Craft

Richmond, Texas

John was phenomenal. He was with us every step of the way and went above and beyond to help us buy our first home. Thank you, John! I highly recommend John to anyone and everyone.

EO Parada

Missouri City, Texas

John has been the most professional person I have had the pleasure of doing buisness with. From the first day we spoke about the home loan process he told me he was going to be ready to help day or night. This proved to be true whether it was returning a text message at 11pm or responding to an email early in the morning he was there. From start to closing John was focused on our needs, explained the loan timeline, gave fast responses and was very organized . John is very knowledgeable and there wasn't a question that he did not have an answer too. I highly recommend him and his team, we set a target date for closing and we were ready prior to that date. This guy really cares.

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